Privacy Policy - reliefmedicalsupply.com

Welcome to ReliefMedicalSupply (“we,” “our,” “us”). We respect your privacy and are committed to protecting it through this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://reliefmedicalsupply.com (“Website”). Please read this policy carefully.

1️⃣ Information We Collect

We may collect personal information you voluntarily provide when you:

Create an account
Place an order
Subscribe to our newsletter
Contact us for support

Personal information may include:

Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely via third-party payment processors)

We may also automatically collect certain information through cookies and similar technologies:

IP address
Browser type
Pages visited and time spent
Device information

You can control cookie preferences through your browser settings.

2️⃣ How We Use Your Information

We use your information to:
✔️ Process and fulfill orders
✔️ Communicate about orders, returns, and customer support
✔️ Send promotional emails (if opted in)
✔️ Improve our Website, products, and services
✔️ Comply with legal obligations

We do not sell or rent your personal information to third parties.

3️⃣ Sharing of Information

We may share your information with trusted third-party service providers who help operate our business, including:

Payment processors
Shipping partners
IT and website hosting services
Email marketing platforms (if opted in)

We may disclose information if required by law or to protect our legal rights.

4️⃣ HIPAA Disclaimer

ReliefMedicalSupply is not a Covered Entity or Business Associate as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

We do not collect, store, or process Protected Health Information (PHI) as defined by HIPAA. Any health-related information voluntarily shared by you (e.g., order details for medical equipment) is treated as personal information, not PHI, and is governed by this Privacy Policy.

We recommend that you avoid sharing sensitive health or medical records through unsecure channels (e.g., email or website forms).

👉 Note: If you are a healthcare provider or covered entity purchasing on behalf of patients, you are responsible for complying with HIPAA in your handling of PHI.

5️⃣ Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no data transmission or storage system can be guaranteed completely secure.

6️⃣ Your Choices

You may:

Opt out of marketing emails at any time
Request access, correction, or deletion of your data by contacting privacy@reliefmedicalsupply.com
Disable cookies through browser settings

We may retain certain information as required by law or for legitimate business needs.