At Relief Medical Supply, we are committed to providing high-quality medical products and exceptional service. If you need to exchange an item, please review the following policy:

1. Eligibility for Exchange

• Exchanges are allowed within 30 days of delivery.

• Items must be unused, unopened, and in original packaging.

• For hygiene and safety reasons, we cannot accept exchanges on opened medical supplies, personal care items, or custom-ordered products.

• Proof of purchase (receipt or invoice) is required.

2. Non-Exchangeable Items

We are unable to accept exchanges for:

• Opened or used products

• Items marked “non-returnable” or “final sale” at the time of purchase

• Special order or customized items

• Expired products

3. Exchange Process

To request an exchange:

1. Contact our customer service at  phone number or email address provided below  to obtain an authorization.

2. Clearly indicate the reason for exchange and the desired replacement item.

3. Return the eligible item in its original packaging, along with proof of purchase, to:

Relief Medical Supply Returns Department

• Customers are responsible for return shipping costs unless the exchange is due to a shipping error or defective product.

4. Inspection and Approval

• Returned items will be inspected upon receipt.

• Exchanges will be processed once items are verified to meet eligibility criteria.

• If an exchange item is out of stock, a credit or alternative product may be offered.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 5 business days of receipt. We will arrange for a replacement or correction at no additional cost.

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Questions?
For questions or assistance, please contact our customer service team at:
📞 +1 (585) 209-9013
📧 info@reliefmedicalsupply.com